Shipping policy
Last updated: 3 October 2026
At a glance
- We ship to: New Zealand, Australia, the United States, Canada, the United Kingdom, Denmark and Sweden. We do not ship to any other country, and checkout will not accept an address outside these seven.
- Ships from: our logistics partner's warehouse.
- Cost: free shipping on orders over $89.95 USD. Orders under $89.95 USD pay a flat $9.95 USD. These amounts apply to every country we ship to and are charged in US dollars. There is no expedited option and no other shipping or handling fee.
- Delivery time: 3 to 5 business days from the day you order, door to door. Handling is included in that time.
- Duties and import taxes: none for New Zealand deliveries. For every other country they are not prepaid and are paid by the recipient.
Where we ship
We ship to seven countries: New Zealand, Australia, the United States, Canada, the United Kingdom, Denmark and Sweden. We do not ship anywhere else. We cannot deliver to PO boxes or parcel lockers, so please use a street address.
Cost and delivery time by country
| Country | Shipping cost | Delivery time from your order | Duties and import taxes |
|---|---|---|---|
| New Zealand | Free over $89.95 USD, otherwise $9.95 USD | 3 to 5 business days | None to pay on delivery |
| Australia | Free over $89.95 USD, otherwise $9.95 USD | 3 to 5 business days | Not prepaid, paid by the recipient |
| United States | Free over $89.95 USD, otherwise $9.95 USD | 3 to 5 business days | Not prepaid, paid by the recipient |
| Canada | Free over $89.95 USD, otherwise $9.95 USD | 3 to 5 business days | Not prepaid, paid by the recipient |
| United Kingdom | Free over $89.95 USD, otherwise $9.95 USD | 3 to 5 business days | Not prepaid, paid by the recipient |
| Denmark | Free over $89.95 USD, otherwise $9.95 USD | 3 to 5 business days | Not prepaid, paid by the recipient |
| Sweden | Free over $89.95 USD, otherwise $9.95 USD | 3 to 5 business days | Not prepaid, paid by the recipient |
Standard shipping is the only shipping option we offer. The shipping cost shown at checkout is the shipping cost you pay. All amounts are charged in US dollars. Our logistics partner arranges delivery with a local delivery carrier, and the carrier name and tracking link are in your shipping confirmation email.
Order processing and delivery time
Your order is sent to our logistics partner's warehouse as soon as you place it. Delivery takes 3 to 5 business days from the day you order, door to door, and that time includes processing and transit. Business days are Monday to Friday, excluding public holidays. These are estimates. Customs clearance, severe weather or carrier disruption can add time.
Duties, import taxes and GST
- New Zealand: nothing to pay on delivery.
- Australia, the United States, Canada, the United Kingdom, Denmark and Sweden: import duties and taxes are not included in our prices and are not prepaid. If the destination country charges them, they are paid by the recipient to the carrier or customs authority.
- Any GST, VAT or sales tax we are required to collect is shown at checkout before you pay.
Tracking your order
We email your tracking number and link when your parcel ships. You can check progress at any time on our tracking page: luzari.co/apps/track123. Enter your tracking number or order number and email.
Wrong or incomplete address
Please check your delivery address before you pay. If we spot an address problem before dispatch, we will contact you and fix it free of charge. If a parcel is returned to us because the address was wrong or incomplete, we will email you to arrange a re-send or a refund of the product price once the parcel reaches us.
Missing, incomplete, damaged or wrong items
- Missing or incomplete order (an item missing from your parcel, or fewer items than you ordered): email support@luzari.co within 7 days of delivery with your order number and a photo of what you received.
- Damaged item or wrong item: email support@luzari.co within 48 hours of delivery with your order number and a photo.
- In each case we send a replacement or refund you in full to your original payment method, whichever you prefer, at our cost. You never pay return postage for our mistake. Full details are in our Return and Refund Policy.
Parcel never arrived
If tracking shows no delivery 10 business days after the end of the 3 to 5 business day delivery window, or tracking shows the parcel lost, contact us. We will re-send your order or refund you in full to your original payment method, whichever you prefer. The same rule appears in our Return and Refund Policy.
Your consumer rights
Nothing in this policy limits rights that cannot lawfully be limited, including your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, and any consumer law where you live.
Business and contact details
- Website name: Luzari (luzari.co)
- Company name: NZ Supps Limited, trading as Luzari
- Address: 97B Keith Street, Roslyn, Palmerston North 4414, New Zealand
- Email: support@luzari.co
- Contact form: luzari.co/pages/contact
- Phone: +64 27 561 6261
- Customer service: Monday to Friday, 9:00 am to 5:00 pm New Zealand time (NZT). We reply within 24 to 48 hours on working days.
Related pages: Contact | FAQ | Shipping Policy | Return and Refund Policy | Privacy Policy | Terms of Service | Contact Information